NetGuard / Support
Real help for your credit workflow.
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Frequently asked questions
The details that matter.
How do I open NetGuard?
Sign in to Shopify admin for the installed store, then open Apps → NetGuard. The public website does not need a Shopify login; the app does.
What Shopify setup do I need?
Configured Shopify B2B on Basic, Grow, Advanced and Plus: companies/locations, assigned contacts, catalog access and native terms. Non-Plus catalogs use new Shopify Markets. The optional payment-step credit note is Plus-only; enable validation separately. See Technical setup for current Shopify sources and payment-sync differences.
Are NetGuard Pro and Shopify Plus the same?
No. NetGuard Pro and Shopify Plus are separate subscriptions. Pro or Business unlocks paid NetGuard capabilities; it does not upgrade your Shopify store or unlock Plus-only checkout surfaces.
Can I record partial payments on non-Plus Shopify?
Manual partial receipts can be recorded in NetGuard on every app plan. Buyer partial checkout requires NetGuard Pro or Business. Automatic partial-payment write-back to the original Shopify order requires Shopify Plus; non-Plus full settlement can sync when automatic paid-order sync is enabled. These are separate from Shopify-native advanced B2B payments.
Why can’t a buyer see invoices?
Check company-location permissions, current Shopify customer accounts and accessible invoices. My Invoices appears automatically on the Orders page and hides for shoppers with none. Use the buyer portal guide for the full checks.
How do I report an incorrect charge?
Send the store domain and Shopify invoice reference to support. Describe the expected charge and the one shown. We review corrections and refunds through Shopify’s available billing mechanisms.
How do I request data access or deletion?
Email support with the subject NetGuard privacy request. Buyers should first contact their merchant about invoice/order data. We verify identity and authority before disclosing protected records.
Do you guarantee a response time?
Support is provided directly by the product team. There is no contractual response-time or uptime SLA unless separately agreed in writing. Include clear reproduction steps so we can investigate efficiently.
Who handles an invoice dispute?
Contact the merchant shown on the invoice. The merchant sets terms, verifies payments and handles commercial disputes. NetGuard support assists with product and access problems.
Email support@codekaarigari.com with the subject “NetGuard security report” or “NetGuard privacy request”. Read our security information and privacy policy.